Frequently Asked Questions

Please read our FAQ before sending us a message.

How about stealth shipping?

Discretion is our first priority. Therefore our seeds are shipped in neutral air cushion envelopes. On the outside of the packaging you will not see anything from our store.

How long will delivery take?

Depending on location and shipping company, the following data may vary.

  • Europe: 3 – 7 Business days (Standard)
  • International: 14 – 21 Business days (Standard)
  • Express: 3 – 7 Business days
Which countries are prohibited?

Afghanistan, Algeria, Angola, Antigua and Barbuda, Argentina, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, China, Colombia, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cote d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Canada, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mexico, Micronesia, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, New Zealand, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Panama Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia and Zimbabwe.

What exactly happens after ordering?

Depending on the payment process you will receive an order number and invoice.

If you select cash payment method, you’ll have to send an envelope by registered mail to our address. Only euros are accepted and the total amount of your purchase will be automatically rounded up so that you only have to send notes. As soon as your payment is processed, we’ll prepare and send your order.

Exact details for cash payment will follow by email after completing the order process. (This payment option is currently not available).

What are your refund/return policies?

As long as your order has not been shipped, changes may be possible. Once the order is shipped and on its way to you, no changes or returns are possible.

Which payment methods are accepted?
 AT THE MOMENT WE ONLY ACCEPT PAYMENTS VIA OUR VENDORS 
 
1. Bank transfer.

You can deposit or transfer the amount of your order directly to our bank account.
Remember to indicate your full name and order number (reference).

TRANSFER PAYMENTS MAY HAVE A DELAY OF 2-3 WORKING DAYS.

2. Credit/Debit card.

VISA, Mastercard or Maestro, as well as any debit card. As part of the purchase process, we request your credit card information in order to process the payment.

3. Cash through registered mail.

If you select this payment method, you’ll have to send an envelope by registered mail with the exact amount of your order in cash. Only euros are accepted and the total amount of your purchase will be automatically rounded up so that you only have to send notes. As soon as your payment is processed, we’ll prepare and send your order.

4. Bitcoin and other crypto currencys.

After you have successfully completed your order, you will be forwarded to pay with your desired crypto currency. Your order will only be shipped after receipt of payment. If no payment is received within 48 hours your order will be automatically cancelled.

What are the delivery charges for orders?

Standard 3.50EUR – This is standard shipping, it will usually take anywhere between 3-7 business days within the continental. NO tracking ID included.

Registered Mail 7.00EUR – This option is double packaged and is shipped priority. Usually at the destination within 3-7 business days (Europe).

International Standard 8.00EUR – This shipping may take up to 15-21 days. A tracking number is automatically emailed once the label is scanned.

International Express 75.00EUR – Depending on the order time/day, the package will be handed over to the courier the same/next day (except Sundays).

FREE SHIPPING – On all orders over 100€ (Europe) and 200€ (International)

I can't order anything, is your shop closed?

Our store may be closed as we are currently not accepting any orders. If you are still interested in one of our products, please visit one of our verfified distributor pages.

How much does CV19 affect your business or shipping?

The current situation does away with a lot. Nevertheless, someone from the Collective always has time to deliver your shipment to the post office within 1 – 3 working days. Delivery times can not be influenced after submission of the shipment. If you have any questions regarding a shipment and do not have a Tracking ID for tracking, please contact us first.

The preferred payment method is not available, what now?

To find the fastest solution for your problem, please fill out this contact form completely. Click here

A response should follow within 1 – 3 working days.

Important Warning!

It is not allowed to enter the Grandma’s Genetics website if you are under the age of 18. Germination of cannabis seeds is illegal in most countries. Grandma’s Genetics seeds are intended exclusively as adult collectible souvenirs to help preserve cannabis genetics for future generations. Please do not ask questions about how to grow these seeds, as it is illegal under current law to grow them or encourage their growth by giving advice. Any information on seed packaging, marketing material or websites is provided for educational and informational purposes only.

In no case, it is intended to tolerate, promote or incite the use of illegal or controlled substances.

As a customer of Grandma’s Genetics, you are prohibited from distributing seeds that we supply to countries where possession of and/or trafficking in cannabis or other seeds is illegal. The illegality of cannabis has caused a significant reduction in its genetic variability, leading to an increased risk of extinction of the main strains of cannabis seeds. This cannot be allowed to happen and it is our responsibility and our right as humans to protect nature and genetics.

Please be aware that Grandma’s Genetics does not give any grow advice or instructions. Any requests in this regard will be ignored!